Comfort Waiting

Privacy Policy

1. Introduction

Comfort Waiting, operated by Etours sp. z o.o. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue comfort delivery service.

2. Information We Collect

2.1 Personal Information

When you place an order through our service, we collect:

  • Name: To identify you and communicate about your order
  • Email address: For order confirmations and customer support
  • Phone number: To coordinate delivery and contact you if needed
  • Current location/queue position: To deliver items to your exact spot in the queue

2.2 Order Information

  • Order number and details
  • Items selected (chairs, heaters, umbrellas, ponchos, hats, gloves)
  • Delivery preferences
  • Payment transaction ID (for record-keeping purposes)
  • Order timestamp and delivery time

2.3 Payment Information

We process payments through Stripe. We do not store your complete credit card information on our servers. We only retain:

  • Payment Intent ID (transaction reference)
  • Total amount paid
  • Payment status

Full payment card details are securely handled by our payment processor in compliance with PCI-DSS standards.

3. How We Use Your Information

We use your information solely to:

  • Process and fulfill your orders
  • Deliver items to your location in the queue
  • Send order confirmations and updates
  • Provide customer support
  • Manage equipment rentals and returns (chairs, umbrellas, heaters)
  • Process refunds if applicable
  • Comply with legal obligations under Polish and EU law

4. Data Storage and Security

  • We store your order information on secure servers located within the European Union
  • Your data is retained only as long as necessary to fulfill our service obligations and comply with legal requirements
  • We implement appropriate technical and organizational security measures to protect your data
  • Payment information is encrypted and processed through PCI-compliant payment processors

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

  • Delivery personnel: To complete your order delivery to your queue position
  • Payment processors (Stripe): To process transactions securely
  • Legal authorities: When required by Polish law or EU regulations, or to protect our rights

6. Cookies and Tracking Technologies

We do not use cookies or tracking technologies on our website or app. We do not track your browsing behavior or use analytics tools that collect personal data.

7. Data Retention

  • Order information is retained for accounting and legal compliance purposes as required by Polish law (typically 5-7 years)
  • Personal information is deleted upon request, subject to legal requirements
  • Rental equipment records are maintained until items are returned and any associated obligations are fulfilled

8. Your Rights Under GDPR

As a data subject in Poland and the European Union, you have the following rights:

  • Right to access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”): Request deletion of your data, subject to legal obligations
  • Right to restriction of processing: Request limitation of how we process your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing of your data
  • Right to withdraw consent: Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
  • Right to lodge a complaint: File a complaint with the supervisory authority

To exercise these rights, contact us at: [email protected]

We will respond to your request within one month.

9. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contract performance (Article 6(1)(b) GDPR): To fulfill your order and deliver items to you
  • Legitimate interests (Article 6(1)(f) GDPR): To operate our business, provide customer support, and manage rentals
  • Legal obligation (Article 6(1)(c) GDPR): To comply with applicable Polish and EU laws, including tax and accounting regulations

10. Children’s Privacy

Our service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your personal data is stored and processed within the European Union (Poland). If we transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements (such as Standard Contractual Clauses).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Etours sp. z o.o.
Hoża 86/410
00-682 Warszawa
Poland
NIP: 7011180825
Email: [email protected]

14. Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Polish data protection supervisory authority:

Urząd Ochrony Danych Osobowych (UODO)
ul. Stawki 2
00-193 Warsaw, Poland
Phone: +48 22 531 03 00
Website: https://uodo.gov.pl

Data Controller
Etours sp. z o.o. is the data controller responsible for your personal information under this Privacy Policy.